Terms and Conditions
Products are all hand crafted by Jino in New Zealand, each piece is unique and irreplicable. For products like cups and bowl, they might vary slightly to photos seen on the website.
Refund or replacement only available if the product packaging found damage and product is broken upon receive. Please send us photo evidence for the damage packaging and broken product.
Flat rate at $10 postage to anywhere in New Zealand. Additional shipping charge may required for large size product or large order. We will contact you after your order if this happened.
Flat rate at $40 postage to anywhere in Australia. Additional shipping charge may required for large size product or large order. We will contact you after your order if this happened.
Please contact us before you place your order, we will need to confirm with you on the shipping charge and insurance may required for high value products.
Thank you so much for choosing to shop with us at Jino Ceramic Studio!